According to numerous reviews on the Internet about the work of Europcar in different countries, unpleasant incidents like this are not uncommon. One of the most common claims to the company is the amount of insurance that is retained (often in a two-fold amount), incomprehensible retention of funds and fees, or not stipulated in the contract, or imposed on the client. It happens that, despite the absence of the insurance event, the company does not return the insurance.

In Europe, Europark is not the only car rental company, so it makes sense to choose another office.

As for the money already withdrawn, you can try to return them, having stated the vision of a situation and having directed the claim in office of the company. As a rule, money is returned, but we warn: according to the experience of many tourists this is a rather lengthy and nervous process.